Terms and Conditions

Quick summary

These terms explain the rules for booking and riding with Windy City Luxury Limos. They cover how to book, what you pay, how to cancel, what to expect at the airport, and how we keep every ride safe and comfortable. Please read them before you reserve. By booking a ride or using our website, you agree to them.

1. About these terms and Conditions

Windy City Luxury Limos provides private chauffeur, limousine and black car service in Chicago and nearby areas. In these terms, we, us and our mean Windy City Luxury Limos. You and your mean the person booking the ride and every passenger traveling with them. If you book for someone else, such as a guest, a client or a family member, you are responsible for sharing these terms with them.

2. Our services

We offer airport transportation to O’Hare and Midway, corporate transportation, executive car service, hourly car service, point-to-point transfers, groups and events, roadshows, VIP transportation, private city tours and long-distance trips to cities such as Milwaukee, Madison and Indianapolis. Each service is available based on vehicle and chauffeur availability.

3. Booking a ride

You can book through our online booking system, by phone, or by WhatsApp. Start on our Reservation page.
You must be at least 18 years old to book.
Your booking is confirmed only when we send you a confirmation by email, text or WhatsApp. If you do not get one, please contact us.
Give us correct details: pickup and drop-off addresses, date, time, passenger count, luggage, and flight number for airport rides. Wrong details can cause delays or extra charges.
We suggest booking at least 24 hours ahead. Same-day rides are possible when a chauffeur and vehicle are free.

4. Rates, fees and payment

You will see your price in the booking system or in the quote we send. Unless the quote says otherwise, the price may not include:

Tolls, parking and airport fees.
Extra stops, extra time or a change of route that you ask for during the ride.
Waiting time beyond the free time listed in these terms.
Late-night, holiday or special event surcharges, if they apply. We will tell you before you confirm.
Gratuity for the chauffeur: Gratuity is NOT included in the price. Guests may add a tip at their choice.

We accept payment methods shown in the booking system. We may place a hold or take a deposit on your card to confirm a booking. Corporate customers may be invoiced if we have approved a corporate account. Promotions and discounts are limited to the rides and dates named in the offer, and cannot be combined unless we say so.

5. Cancellations, changes and no-shows

Cancel at least 24 hours before your pickup time for a full refund. For large group and special event bookings, cancel at least 72 hours
If you cancel later than that, we may charge the full price of the ride, because we have reserved a chauffeur and vehicle for you.
If no one meets the chauffeur at the pickup place, or you cannot be reached after the wait time ends, we will treat it as a no-show and the full price may apply.
To change your time, place or vehicle, contact us as early as you can. We will do our best, but changes depend on availability and may change the price.
Refunds go back to the original payment method within 7 to 10 business days.
If we have to cancel, for example because of a vehicle problem, we will tell you as soon as possible and either arrange a replacement ride or refund you in full.

6. Airport pickups and waiting time

We track your flight so your chauffeur can adjust to early or late arrivals. To make that work, give us your airline and correct flight number when you book. For airport pickups, your chauffeur will meet you at baggage claim with a name sign, unless we agree on another spot.

Free waiting time for airport pickups is 30 minutes after your flight lands.
Free waiting time for all other pickups is 15 minutes after the scheduled time.
After the free time, waiting is billed at $__ per 15 minutes.
If your flight is delayed and we are tracking it, we do not charge extra for that delay.
If you book a different flight or change your arrival without telling us, waiting fees may apply.

7. Hourly service and extra time

Hourly service has a minimum of 2 hours. Time starts at the scheduled pickup time and ends when you are dropped off or the ride is done. Time after the minimum is billed in 15-minute steps. If you want to keep your chauffeur longer, ask as early as you can. We will extend the ride if the chauffeur and vehicle are free.

8. Vehicles, seats and luggage

You can see the vehicles we offer on our Fleet page. Passenger and luggage limits depend on the vehicle, and they are confirmed when you book. Please do not go over the seat count or the safe luggage load. If we send a vehicle of equal or better class because of a repair or a schedule change, we will tell you. Photos on our website show the style of the vehicle and may not show the exact car sent to you.

9. Safety and passenger rules

Everyone in the vehicle must wear a seat belt.
Smoking and vaping are not allowed in any of our vehicles.
Illegal drugs and weapons are not allowed.
Alcohol: Passengers 21 and older may bring sealed drinks only. Open containers are not allowed in the vehicle.
Passengers must not damage the vehicle or distract the chauffeur. You are responsible for any damage caused by you or your guests.
A cleaning fee of $__ may apply if a vehicle needs special cleaning after your ride.
Children must use the right car seat or booster for their age and size, as required by law. Tell us when you book if you need one, and we will arrange it if available. Passengers under 18 must ride with an adult.
Service animals are welcome. Please ask us before you bring any other pet.

Your chauffeur may refuse or end a ride if anyone acts in a way that puts safety at risk. In that case, the ride is not refundable, and you may need to pay for the time used.

10. Delays and things we cannot control

Our chauffeurs plan every trip carefully, but we cannot control traffic, weather, road closures, accidents, large events or airport delays. Estimated arrival times are our best guess, not a promise. Please leave extra time for important flights and meetings. We are not responsible for missed flights, missed meetings or other losses caused by events outside our control.

11. Lost items

Contact us as soon as you notice something is missing, ideally within 48 hours. We will try to find it and return it. If we ship it, the shipping cost is paid by the owner. We keep found items for 30 days. Belongings are carried at your own risk.

12. Insurance and liability

We operate with the licenses and insurance that the law requires for our service. We are responsible for the harm we cause through our own negligence, as the law provides. To the greatest extent the law allows, we are not responsible for indirect or extra losses, such as lost business, lost income or missed events. Nothing in these terms limits any right you have under the law that cannot be limited.

13. Using our website

The text, photos, logos and design on our website belong to Windy City Luxury Limos or are used with permission. You may not copy, sell or reuse them without our written approval. We work to keep our website accurate, but prices, vehicles and services can change. Our website links to other services, such as our booking system and WhatsApp. Those services have their own terms, and we are not responsible for them.

14. Privacy

We use your information as described in our Privacy Policy. Please read it to learn what we collect and how you can control it.

15. Complaints and feedback

If something went wrong, please tell us within 7 days of your ride. Send us your name, trip date and a short note about what happened. We will review it and reply as soon as we can.

16. Changes to these terms

We may update these terms from time to time. The new version applies to bookings made after the date at the top of this page. Your booking follows the terms that were in effect when you made it.

17. Governing law

These terms follow the laws of the State of Illinois. If a disagreement comes up, we would like to work it out with you first. If we cannot, either side may take it to the courts located in Cook County, Illinois.

18. Contact us

Questions about these terms? Contact us:

Windy City Luxury Limos

830 Thornton Ct, Unit 1B, Schaumburg, IL 60193

Phone: +1 312-960-9333

Ready to book? Go to our Reservation page to plan your Chicago airport transfer, corporate ride or private chauffeur trip.