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Accessibility Statement

Luxury black limousine outside an Accessibility Statement building entrance with a wheelchair ramp and Chicago skyline at sunset.

Accessibility Statement

Quick summary

Windy City Luxury Limos wants every rider and website visitor to be able to book and enjoy a Chicago chauffeur ride with ease. If you have a disability and need help with our website or with your trip, call us, message us on WhatsApp or email us. We will work with you to find a solution.

Our commitment to accessibility Statement

We believe private transportation should work for everyone. That includes airport passengers, business travelers, families, visitors and local riders of all abilities. We are working to make our website easier to use and our service easier to book, and we treat feedback from riders as a chance to improve.

Accessible chauffeur service in Chicago

Every trip is different, so the best way to plan an accessible ride is to tell us what you need when you book. Please contact us before your trip if you need:

  • Help with a wheelchair, walker, cane or other mobility device.
  • Extra time at pickup or drop-off.
  • A vehicle with more space, or a specific seating setup.
  • Clear communication in a certain way, such as text or WhatsApp instead of a phone call.
  • Help with luggage. Our chauffeurs assist with bags at pickup and drop-off.

Service animals are welcome in our vehicles. Just let us know when you book so your chauffeur is ready.

Our fleet includes sedans and SUVs of different sizes. You can compare vehicles on our Fleet page. If you need a specific type of accessible vehicle, contact us first so we can tell you what we can arrange for your date and route.

Website accessibility

We aim to make windycityluxurylimos.com follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These are widely used standards that help make websites easier to use for people with vision, hearing, movement and thinking differences. We are working on:

  • Clear headings and a simple page layout.
  • Descriptive text descriptions (alt text) for images.
  • Readable text size and strong color contrast.
  • Buttons and links that work with a keyboard, not only a mouse.
  • Pages that work on phones, tablets and computers.
  • Plain, easy-to-read language.

Known limits

We do not yet meet every guideline on every page. Some things we know about:

  • A few images on our site may still be missing helpful text descriptions.
  • Some parts of our website are provided by other companies, including our online booking system, WhatsApp and Google Maps. We do not fully control how accessible those tools are.
  • New pages and updates can add issues before we catch them.

We are fixing what we find and checking new pages before we publish them.

Trouble using our website? Book another way

If any part of the site or booking system is hard to use, you do not have to struggle with it. You can reserve your ride in any of these ways:

  • Phone: +1 312-960-9333
  • WhatsApp: use the Book on WhatsApp button on any page.

Our team can take your trip details, confirm your pickup and answer questions the same way an online booking would. Prefer to book online? Visit our Reservation page.

Accessibility questions

Can I book by phone if your website is hard to use?

Yes. Call us or message us on WhatsApp, and our team will set up your reservation for you.

Do you allow service animals?

Yes. Service animals are welcome. Please tell us when you book so we can plan for your trip.

Can I request help with a wheelchair or other mobility device?

Please contact us before your trip. Tell us your date, pickup location and what you need, and we will explain what we can arrange.

How do I report a problem with the website?

Contact us using the details below. Tell us the page, what went wrong, and the device or tool you were using, such as a screen reader. That helps us fix it faster.

Feedback and contact

We welcome your ideas and reports. We aim to reply within 2 business days.

Windy City Luxury Limos

830 Thornton Ct, Unit 1B, Schaumburg, IL 60193

Phone: +1 312-960-9333

To learn how we handle your information, read our Privacy Policy. For booking rules, see our Terms and Conditions.